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Nakkashi is committed to providing its customers complete satisfaction. Nakkashi strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Nakkashi is always ready and willing to go the extra mile for its customers. In case you are unsatisfied with the product received from Nakkashi, you may contact us with your complaints/feedbacks at firstname.lastname@example.org, which shall revert back to you at the earliest. Please note that for creating a desired fit, pattern and look of a product, alterations are required.
In case the customer does not have access to local alteration facilities, Nakkashi recommends the use of the safer measurement options offered by it, in order to minimize any chances of error :
- Buy unstitched items from us and get them tailored by your personal stylist or boutique.
- Try to choose as shown options to minimize errors.
PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Nakkashi may peruse the same in future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact us at email@example.com, within 24 hours of receipt of product.
Kindly retain all packaging materials and product until receipt of instructions of the Nakkashi regarding the same.
In case of any other complaints, email us at firstname.lastname@example.org, within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from Nakkashi for the same. In case any product is returned without such confirmation, Nakkashi does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Nakkashi shall examine the returned products for all such defects/variations, on the basis of the customer’s emails.
All defective products being returned to Nakkashi shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Nakkashi within ten (10) working days from receipt of confirmation for the same from Nakkashi.
Safe receipt of defective product by Nakkashi is sole responsibility of the customer.
While returning the defective product, kindly mark the package as ‘DEFECTIVE RETURNS’.